SERVICE & REPAIR — CCTV INSPECTION CAMERAS
ALL MAJOR CCTV INSPECTION BRANDS
NEW ENGLAND · TEXAS
Equipment down? Remote video diagnosis with a technician — start here.
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minicam Proteus crawler
Service & Repair · Sewer Inspection Systems

CCTV Camera Repair — Image, Zoom, Focus & Light

Camera repair for sewer and pipeline inspection systems — mainline crawler camera heads, push camera heads and zoom survey cameras. Image degradation, focus and zoom faults, lighting failures and sensor issues diagnosed at component level, for all major brands.

01

Service & Repair Categories

Tell Equipment repairs and services equipment from major CCTV inspection brands. Where we hold an authorized manufacturer relationship, we state it clearly; otherwise, service is independent and fully disclosed.

Optics

CCTV Camera Repair

Mainline camera heads, push camera heads and zoom survey cameras — image quality, focus, zoom, lighting and sensor faults diagnosed at component level.

Mechanical

CCTV Crawler Repair

Mainline crawler tractors — drive and tracking faults, wheel and articulation wear, depth counters, lift and rotation mechanisms.

Dedicated Category

Cable Repair

Cuts, breaks, intermittent signal, connector and termination faults — repaired and load-tested before return.

Electronics

Control Unit Repair

Controllers, keyboards, monitors and power faults — isolated before you're quoted a replacement.

Scheduled

Preventive Maintenance

Lock mechanisms, connectors and lighting checked before the season — the cheap repairs that prevent the expensive ones.

First Step

Equipment Diagnostics

Remote video diagnosis with a technician — often conclusive before anything ships.

02

What's Yours Doing?

The symptoms that most often trace to a repairable component — whatever brand is on the label.

S1

Intermittent video

Picture flickers or drops with cable movement — classic cable or termination fault. Camera and cable both tested.

S2

Crawler won't track

Drive asymmetry, wheel wear or debris damage — video diagnosis narrows it fast.

S3

Image degrading

Fog, dimming, noise — optics, sensor or lighting, at component level.

S4

Zoom sticks or drifts

Motorized zoom and focus faults — often repairable without camera replacement.

S5

Lights failing

LED and driver faults — the cheapest repairs nobody offers.

S6

Won't power up

Control-side or cable power path faults — isolated before any replacement quote.

03

Remote Diagnosis First — No Blind Shipping

01

Call · FaceTime · Video

Live assessment with a technician — symptoms, behavior, what changed.

02

Likely Cause Identified

Component, cable or part isolated; repair-vs-replacement explained plainly.

03

Part Ships or Unit Arrives

In-stock part ships to you. Otherwise we guide packaging and the unit comes in.

04

Repair · Test · Return

Repaired, tested, returned — with a loaner for qualifying customers.

04

Parts for the Components That Fail

Symptom-based identification, stocked where possible, shipped to your shop.

Identification

Identify by Symptom

Tell us what the equipment is doing — we identify the commonly failing part that causes it.

Stock

Stocked & Shipped

Common failure parts on the shelf, shipped when available.

Guidance

Install Guidance

DIY-capable parts come with guidance; bench-level parts come with the repair.

05

Repair Coverage

RegionCoverage
ConnecticutCore service center
MassachusettsCore service center
Rhode IslandCore service center
MaineRepair + parts
TexasRepair + mobile
EverywhereShip-in accepted
06

Repair FAQ

Which brands do you service?
Tell Equipment repairs and services equipment from all major CCTV inspection brands. Where we hold a documented authorized manufacturer relationship — Vacall, minicam, Tenax, Schwalm, TruGrit — it's stated clearly. For other brands, our repair service is independent and fully disclosed as such.
How fast is turnaround?
We don't quote a repair time until we've inspected the unit and confirmed parts availability. What we control: fast first response and clear communication at every step.
My video is intermittent — camera or cable?
That symptom is cable or termination more often than camera. Both sides get tested in the diagnosis before anyone quotes a camera repair.
Do you repair equipment you didn't sell?
Yes — repair, parts and TellCare support are independent of where you bought the equipment.
Loaner equipment?
Qualifying major repairs and TellCare customers may receive an available loaner under a signed agreement.
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Tell Us the Symptom

Repair Assessment

Brand, model and symptom — describe what the system is doing and we start with a technician video call.

  • Equipment brand + model
  • The symptom, in your words
  • Video of the behavior if possible
  • City — mobile-service eligibility

Inspection Equipment Down =
Inspections Stacked Up.

All major CCTV brands — video diagnosis first.

Start Assessment